Quality: NHS Interview Questions
Maintaining high quality across your work and practice, including effective teamwork — supported by things like evidence-based practice, standards, guidelines, protocols and good governance.
Bands 1–4 (Level 1)
- How do you make sure your own work is of the standard required?
- Give an example of how you check the accuracy of your work.
- Talk me through a time you noticed poor quality at work.
- Tell me about a change you made to improve quality.
Band 5 (Level 2)
- Give an example of how you have improved the quality of your own work.
- Talk me through what evidence-based practice means to you.
- Tell me about a time you made a mistake that affected quality.
- What would you consider to be poor-quality work?
Bands 6–7 (Level 3)
- Describe a decision you faced where there were several quality options to weigh up.
- What do you do in your current role to make sure you provide a quality service?
- Talk me through how you have improved quality in your current role.
- Give an example of a time you held quality together during a last-minute emergency.
Bands 8–9 (Level 4)
- Tell me about a time you made sure your team, patients or peers understood the quality required for a task.
- Talk me through how you have planned, delivered and reviewed quality within your area.
- Tell me about a time you took responsibility for a corporate objective on quality.
- What do you do to make sure quality is consistent across the wider teams you work with?
What good answers contain
Listen for an instinct for accuracy and standards, an understanding of evidence-based practice, consistency under pressure, and a sense of responsibility for the quality of both their own and the team's work.
Signs of a weak answer
Watch for a relaxed attitude to standards, no way of checking accuracy, treating quality as optional when busy, or no awareness of how quality is maintained consistently.
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